FAQ

 

What are your hours of operation?
Monday-Thursday 9:00 am-9:00 pm
Friday-Saturday 9:00 am-5:00 pm
Sunday 1:00 pm-5:00 pm

Holiday & Closing Schedule

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Where should I park?
A few parking spaces are available directly in front of the library
In addition, there is a small parking lot on the east side of the building.  There are also city parking lots across the street on E. Jefferson Ave. and behind the library off of Argonne.

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How do I obtain a library card?
Anyone residing in Kirkwood, St. Louis County, St. Louis City, or St. Charles City-County may obtain a free library card with proper ID. Those under the age of 18 must have parental consent to acquire a library card.

Residents of the nine districts of the Municipal Library Consortium (MLC): Brentwood, Ferguson, Kirkwood, Maplewood, Richmond Heights, Rock Hill, University City, Valley Park and Webster Groves, should obtain a card with the library in their municipality, but are  welcome to use their home library card at the Kirkwood Library. Cardholders may use their home library card to borrow materials from each of the MLC libraries.

Any person residing outside of these areas may obtain a card for a $50/year per family.

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What identification is required for a library card?
The following are acceptable identification for receiving a library card: driver’s license, voter’s ID card, residency permit, lease or bill of sale for residence, utility bill, or checkbook. Acceptable identification should include the patron’s name and address. Picture identification is required.

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Can a Kirkwood Public Library card be used at other libraries?

Your library card may be used at the libraries of the Municipal Library Consortium: Brentwood Public Library, Ferguson Municipal Library, Kirkwood Public Library, Maplewood Public Library, Richmond Heights Memorial Library, Rock Hill Public Library, University City Public Library, Webster Groves Public Library and Valley Park Community Library.

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How long can I keep items borrowed from Kirkwood Public Library?

Audio Visual Materials
3 weeks, 2 renewals
Books
3 weeks, 2 renewals
Hot Reads
2 weeks, no renewals
Hot DVDs
3 days, no renewals
Magazines (current issues do not circulate)
1 week, no renewal
Reference Materials
do not circulate
Video Games 1 week, 1 renewal

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How do I renew the materials that I have checked out?
If there are no requests on item(s) you have checked out, you are able to renew most item. 
To renew items 24/7 call 314-863-6408 or you may log into your library Account on the Catalog. You will need your library card to renew items. You mayalso renew your items in person or by calling the Circulation Department at 314-821-5770 ext. 0.

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How much are overdue fines and fees for lost/damaged materials?

Overdue Items
15¢ a day per item, up to $5 per item
Overdue DVDs 25¢ a day per item, up to $8 per item
Lost/Damaged Items
Cost of the Item + $5 Processing Fee
Missing CD/DVD Case
$3.00
Missing Audiobook CD
$10.00 per Disc
DVD/CD Missing from Case
Cost of the Item + $5 Processing Fee
Collection Agency Fee
$10.00
Overdue eReaders/Blu-Ray Players $10.00 per day

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Does the library send notices to patrons about overdue items?
Notices are sent to patrons via email, phone, text or mail depending on the requested method and type of notice.
The day after an item is due the status changes from checked out to “overdue" and begins to accrue fines.

First Overdue Notice
Sent at 7 Days Overdue
Final Overdue Notice
Sent at 21 Days Overdue

After 42 days (6 weeks) overdue, an item ages to Lost at which time the account is billed for the cost of the item plus a $5.00 processing fee. A bill will be generated IF the value of the item exceeds $15.00, and will be mailed or emailed to the patron. If the fees/fines on any account exceed $35 dollars for a period 14-16 days the borrower will be sent to collection, incurring an additional $10.00 fee.

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Can I return an item I checked out from one MLC library to another?
Yes, any MLC library item, as well as any item from St. Louis City Library, St. Louis County Library and St. Charles City/County Library, can be returned to any of these libraries. The item will be returned to the original library.

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How do I reserve an item?

You may request items online using our Catalog.

  1. Use the Search boxes in the middle of the screen to find the item you would like to reserve.
  2. Use the 'Make a Request' button on the left of the item description.
  3. Enter your library card number.
  4. Choose where you want to pick the item up and use the request button.

Or you can call us at 314-821-5770 and we will take care of it for you.

Once the request is made, we will take care of the rest. As soon as the item is available for you to pick up we will send you an automated notification through your preferred notification method. If an item is not in our catalog, it may be available through interlibrary loan or an info-pass.

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What is an Info-Pass?
An Info-Pass is a one-time "card" to a universities, college, special, and high school library in the St. Louis area. The pass is available at the Information Services Desk (314-821-5770, ext. 1012). Another Info-Pass must be obtained to renew or to checkout more materials. The patron is personally responsible for returning the materials to the lending library.

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Do you have any programs?
We offer various programs for adults, children and teenagers. Please check the online calendars for further details or call 314-821-5770 ext. 1015.

Children Calendar

Teen Calendar

Adult Calendar

Computer Class Calender

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Can I get Internet access at the library?
Yes, we have a number of computers available for public use which have Internet access. A Municipal Library Consortium card is required to access the computers. Nonresidents may be issued a guest pass. There is a limit of 150 minutes per day per person/card.  Minors must have a signed Internet Permission Form on file to access the public computers.

The library also provides free wi-fi. All wireless users need to stop by the front desk for a code to access the wireless system. This code is good for one day. The wi-fi is accessible to all ages.

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Do you have a copy machine or scanner?

Yes, we have a black and white copier on main floor near the Information Services Desk. Copies are 15 cents each.

We also have a Simple Scan station which allows patrons to scan and export documents and images to Google Docs, and email account, USB drive or to even fax documents.

The library also offers access to a large format printer, capable of printing up to 36 inches wide.  The cost of which is $2.50 per foot on standard paper and $4.00 per foot for other paper types.

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Do you have fax services?
Yes, the library can fax items at a cost of $1.00 for local faxes. For long distance faxes the cost is $2.00 for the first page and $1.00 for each additional page. For international faxing the cost is $5.00 for the first page and $3.00 for each additional page. To receive faxes, the cost is $1.00 per page.

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Can I bring food into the Library?
Food may be brought into the library. We also have snack and drink machines located in the children's area.. You may eat throughout the library except at the computer stations and the computer lab.

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Do you have tax forms?

During tax season we have basic Federal tax forms. We can help you find other forms and instructions by using the IRS website. Visit the Information Services Desk or call them at 314-821-5770, ext. 1012.

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How do I donate items to the library?
Donation bins are located at the counter near the Information Services Desk and also outside, behind the Library. If a donated item is not added to the library collection, the Friends of the Kirkwood Public Library will sell it as part of their fund-raising efforts. Receipts for donations may be obtained at the Circulation Desk.

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Can I leave my child at the library?
Parents are responsible for supervising their children in the use of the library and its materials. The minimum age a child may be left unattended at the library is eight. The library cannot assume the responsibility for children left unattended. The library is not responsible for materials used or borrowed by children that their parents may find objectionable.

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